Singapore Terms & Conditions
The below applies only If you purchased your products directly from Games & Animation Collectibles (online or retail) and your located in Singapore, for international customers do refer to International T&C.
Cancellation & Delivery
- All prices are quoted in SGD (Singapore Dollar), unless otherwise stated.
- Any form of product cancellation will result deposit (40%) forfeited once order has been placed unless otherwise stated.
- Deposits are only refundable or transferable to another product if Games & Animation Collectibles cancels your order.
- Games & Animation Collectibles will ship or allow collection of the products only to the original buyer. Proxies or representatives will not be entertained.
- Final release date of this product is subject to delays by manufacture or quality factors.
- Customers are expected to collect or have their orders delivered and complete any balance payment remaining within 2 weeks upon notification by Games & Animation Collectibles.
- If we do not hear from the customer, a reminder via whatsapp or email will be send out few days before cut off date. Failure to response or pay up within given time frame will be deemed as product cancellation and deposit (40%) forfeited.
- No returns policy. All products sold are strictly non-refundable or exchangeable for other products.
- By proceeding with this order, you have deemed to have read, understood and agreed to our terms.
- Limited Warranty of 7 days from date of collection against missing parts or defects. Limited Warranty does not cover conditions, malfunctions or damage not resulting from defects in material or workmanship.
- To obtain warranty service, you must contact us within the Limited Warranty period with photo proof of the issue. G.A.C will review and provide the ideal solution.
- If any item is damaged in transit we will first seek to replace the item at no cost to the customer. If there are no replacements, the customer can select one of these two options:
- Return the damaged item and receive an 70% refund.
- Have the item professionally repaired at no extra cost to the buyer.
- As with all hand crafted products, no two pieces of products are exactly the same; there are bound to be slight differences or minor imperfections (defined as non-visible in normal usage or viewing conditions). Serious defects are defined as;
- Obvious visible cracks, chips, paint scratches (From a distance)
- Missing parts or pieces
- If your order is lost during transit, a full refund will be return to the customer.
- if the customer wishes to have the lost item GAC provide an replacement based on our inventory availability.
Changes to this policy
If you have any doubts about this policy, please feel free to contact us